Frequently Asked Questions
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What is your cancellation policy?
Cancellations must be made by 4 PM, 48 hours before your arrival date. If you do not cancel by this time, you may be charged for one night’s stay. Additionally, if you have a multi-day reservation and leave early without giving at least 24 hours’ notice, a $50 early departure fee may apply.
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What is your check-in and check-out time?
Check-in begins at 4 p.m., and check-out is at 11 a.m.
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What is a No-Show?
No Show Policy – A person who has booked a room and decides not to show up without notifying or canceling is subject to a penalty of one night’s charge for failing to follow our Cancellation Policy.
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What are the Taxes and Fees?
Reservations are subject to the local and state taxes and applicable fees.
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Do you allow dogs?
Yes, dogs are welcome in designated rooms. We welcome small to medium size dogs. A maximum of 2 dogs are permitted per room. Aggressive breeds or dispositions are not allowed. There is a fee of $25 per dog per night.
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What is your smoking policy?
Rayland Hotel is a 100% non-smoking property. Failure to follow this policy may result in a charge of $250.
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What is required to make a reservation?
A major credit card is required to hold your reservation, and you must provide a payment method upon check-in. Credit cards provided at the time of reservation will be authorized on the day of your arrival.
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What is the minimum age to reserve a room?
The minimum age to rent a guest room is 21.
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Where is the Bar & Bistro at Rayland located?
Rayland Bar and Bistro is located on the second floor of the Rayland hotel.
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Where is Caesura Coffeehouse located?
Caesura Coffeehouse is located on the first floor of the Rayland Hotel, adjacent to the lobby.
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Can I reserve a private dining space?
Yes, contact our sales team at Sales@RaylandHotel.com for more details.
Dining
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Where is the Bar & Bistro at Rayland located?
Rayland Bar and Bistro is located on the second floor of Rayland hotel.
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Where is Caesura Coffeehouse located?
Caesura Coffeehouse is located on the first floor of Rayland Hotel, adjacent to the lobby.
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Can I reserve a private dining space?
Yes, contact our sales team at Sales@RaylandHotel.com for more details.